BusinessForward

Need to Energize an Exhausted IT Team? Relax.

Posted by BusinessForward Team on February 19th, 2015

By Candice Liozu, BusinessForward Client Executive

It’s fair to say that every role within an IT organization including the CIO, experiences a tremendous amount of pressure to get things done. With an endless list of demands, the sheer volume of work facing the team is overwhelming. As their leader, you feel […]

R-E-S-P-E-C-T: Give a Little to Your SLA and Reap the Rewards

Posted by BusinessForward Team on February 12th, 2015

By Ryan Mulvaney, Solutions Architect, BusinessForward

Wouldn’t it be great if CIOs used Service Level Agreements (SLAs) as more than a contract with the business? How about viewing it as a multipurpose operational tool instead?

Allotting more thought to creation of the SLA and focusing on integration with an IT organization’s DNA would make  for a […]

Mission Impossible to Mission Possible: Craft Your Internal Backbone

Posted by BusinessForward Team on January 29th, 2015

Author:  Candice Liozu has more than 17 years of international business experience. She is also a certified life coach. A multi-lingual Client Executive, she helps BusinessForward customers by viewing their challenges through a lens of empathy and a profound understanding of the importance of human nature in shaping organizational success.

First, […]

What Steve Martin Can Teach Us About Customer Relations

Posted by BusinessForward Team on January 15th, 2015

There is a classic stand-up comedy bit from Steve Martin that goes something like this:

“I was told that there is a convention of plumbers in town this week – I understand about 30 of them came down to the show – so I worked-up a joke especially for them.

“This lawn […]

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