Service Offerings

No matter where you are in your Enterprise Service Management journey, BusinessForward service offerings enable direct, measurable value to the enterprise. We leverage ITIL and Service Management concepts as a foundation to help you improve the level of service you provide to your customers and run your shared services like a business.

  • Business Value Assessment: Everything starts with the needs of your business and customers. From there, we help you take a process-focused approach to identify Service Management areas that need be improved - and where modern-day platforms can help you transform. With you, we plot out the steps needed to improve and develop a business case to help others in your organization understand the "why"
  • Selection Services: Today's ESM market is complex, and each platform option provides unique opportunities and risks to your organization. Since there is not a "one size fits all", we help you speed up the selection process and ensure that you select the right partner to solve today's problems and enable tomorrow's aspirations
  • HR Case Management: Service and Efficiency are the foundations of today's successful HR Organization. Getting out of expensive and time consuming transactional work and providing an engaging employee experience are no longer conflicting goals with modern day HR Service Management tools. We want to help you enable a seamless experience across talent acquisition, onboarding, payroll, compensation and benefits and people analytics
  • Project Portfolio Management: Working on the right project, at the right time, with the right resources means that your PMO gets things done to make your business more successful. We know how PPM Platforms should work and have experience implementing market-leading Enterprise PPM tools - so we know how to get the PPM results you need: reduced project costs, improved project success rates and reduced project timelines
  • Implementation Services: We help your teams deliver an implementation that exceeds expectations, faster and cheaper. Our Organizational Change Management capabilities ensure that your organization is ready, willing, excited, and able to change the way that they work so that you can realize the full benefit of your implementation investment long after Go-Live
  • ESM Health Check:  Enterprise Service Management is ever-evolving with the growth of your business. To maximize the value of your Service Management investment, we help you mature your processes and optimize your platform for today and for the future. We work in lockstep to expand Service Management into other areas like PMO, HR, Finance, and Procurement to help you squeeze every last drop of value your business receives from your investment in Service Management

Let's start a conversation.

In today’s world, the right investment in technology has an unprecedented opportunity to drive better business outcomes. Let us deliver smart solutions to your technology challenges and together drive your business forward.