BusinessForward

By John Huckle, Founder and CEO, BusinessForward

While investing the time and money to select a software vendor might not prompt venal sins like wrath or sloth, it may trigger stress of biblical proportions. Pressure to get results will descend upon you like locusts. But the endeavor to solve your biggest […]

By Ryan Mulvaney, Solutions Architect and Client Executive

There’s a role for everyone to get the job done. In times of crisis, we depend on the special talents of team members to band together to serve the greater good. Together, we want them to focus on winning whatever battle confronts the […]

By: Josh Scott, Client Executive

One of cinema’s great depictions of total frustration with a customer is classically embodied in “Jerry McGuire”.  Whether or not you believe in Scientology, Tom Cruise’s pleading conniption fit to his arrogant client undoubtedly rings familiar with anyone who is in the business of service.

“I am […]

By Eben Adams, Director of Customer and Partnership Development
As a relative newcomer to the world of enterprise IT, I’m consistently surprised by how much the role of that functional area and its leaders appears to be changing. Perhaps this has happened in the past as businesses have automated, but it’s […]

By:  Jennifer Rignani, Senior Writer, BusinessForward

BusinessForward founder and CEO John Huckle worked at procurement software giant FreeMarkets (now the Ariba Division of SAP) from 1996-1999 as a senior project manager. Applying the customer service lessons he learned there and experience with other companies, John founded the consulting firm BusinessForward in […]