Situation

The human resources organization of a $9 billion supermarket chain introduced an enterprise-wide initiative to improve recruiting processes and results, but the effort was stalled due to capacity and expertise. The goal of the initiative centered on solving several issues, primarily:

• Lack of sufficient communication with candidates
• Lack of consistent recruiting processes within and across separate formats and brands
• Difficulty fitting the right candidates into the right positions in the right amount of time

Solution

Using our expertise in HR effectiveness and HR technology, we helped transform their processes, facilitated the adoption of a supporting technology, and provided actionable recommendations quickly.

• Built and led an integrated team of company recruiting, technology, and process experts to bridge the gap between the business and the technology
• Improved and combined accurate position descriptions with better applicant screening
• Acted as the primary software vendor liaison to foster a productive and valuable partnership
• Worked with executives across all store brands to gain buy-in and ensuring each brand’s unique recruiting needs were met

Giant Eagle Talent HRIS

Results

• Decrease of 25% in annual recruiting costs
• Increase of 45% in the number of applications per position
• Far more positive applicant experience