Situation

As the result of a groundbreaking acquisition, Highmark Health, a $17 billion hospital system, insurer, and vertically integrated retailer, was centralizing how disparate HR organizations with different technology platforms provide service to thousands of employees in a more consistent and engaging manner.  This prompted our client to:

• Transform HR Service Delivery model to meet growing demands
• Merge disparate technology platforms into one centralized solution
• Address demands created by the influx of thousands of new employees that could not be met with current systems and HR capacity

Solution

We helped the team understand that an HR Delivery Model was an opportunity for people to change the way they work and to position the organization as more engaging and supportive of enterprise-level strategy.  Through this effort, we:

• Supported the strategic objective of an overall revitalization of HR IT systems
• Designed and led a software selection process through a convoluted technology marketplace
• Developed a business case focus to select not just a technology tool, but position HR as a business partner

Results

Organization leadership reported that the capital expenditure committee approved the purchase of the software they selected. Key factors in this were that BusinessForward:

• Helped a disparate enterprise-wide team feel their voice was heard
• Confirmed that the selected partner would be able to meet aspirations and needs of HR
• Enabled Highmark Health to understand where they could and should get the most value out of a large technology purchase